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Laughing During a Meeting

Instructor-Led Training

ilt_vilt_mockups.png

Customer Service Training:
Responding to Angry Customers

Tools Used: Canva

 

My Role: Instructional Designer, Learning Developer

 

Problem: Design a solution to negative experiences customers were having with employees who weren't handling their complaints very well.

 

Solution: Designed and developed ILT/VILT for learners to be able to follow guidelines and procedures for responding to angry customers.

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